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Showing posts from December, 2012

Barclays fraud dept not answering phone!

Yesterday I tried to make a payment online using my Visa debit card (sometimes you have no choice!). The problem started when I accidentally entered the wrong 3 digit CSV code. A Verified by Visa page then appeared, with some additional security questions to verify my identity. At this point I realised I had entered the wrong card's CSV so I cancelled out of the transaction.

I tried to make the payment again, with the correct CSV, but to no avail. I was now presented with a Barclays "transaction failed" page quoting error code EC15 (or ECI5?) and a 0870 156 6485 national rate number to call their fraud department.

I tried calling this number twice last night (Dec 5th, 6-7pm) and despite holding 10-15 minutes each time, no-one ever answered the phone - and this department is meant to be available 24/7. I gave up and decided to try again this morning (Dec 6th, 11-11.30am). After 13 minutes of listening to the on hold music, it started to ring - only for me to then be conne…